SHIPPING
We can send your order anywhere that the US Postal Service delivers. All our items are Warehouse packed for safe delivery. We ship all products by USPS unless otherwise directed. This usually takes between 1 to 5 working days depending on the delivery service in the destination area.
We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
RETURNS POLICY
For customer service email shipping@topkayaker.com or Phone 603-323-6017.
Hours 9am-5pm M-F Eastern Standard Time (expect limited hours in winter).
Report shipping damage, packing errors and shortages within ten days of receipt. This invoice, a copy of it, or at least a note, must accompany all returns. Returns can be mailed via US Postal Service to the above address.
Return postage cost is your responsibility. Reuse original packaging if possible. Be careful to protect the product(s) from damage. Keep your return tracking number until the exchange or return is settled. Shipping and Handling charges are not refundable. A restocking fee may be applicable.
Refunds will not be issued until the merchandise is received. Refunds will be credited to the PayPal or card account used to make the original purchase. Full details at TopKayaker.com.
TopKayaker has a 30-day satisfaction guarantee and a 1-year product warranty against defects in materials and craftsmanship.
