Our phones are staffed on weekdays from 9 AM to 5 PM Eastern Standard Time. If we are on the other line, keep calling or send an email. Please provide as much information as possible about your kayak.
Need Help Checking Out? Rather than make repeat attempts, try one of two solutions. Use our Pay Pal payment option. It processes credit cards securely without you having to be a Pay Pal member. Just click continue when it asks for membership info. Or try a different device.
Questions About Kayaks or Kayak Parts. Use this option for kayak help. If inquiring about a particular kayak model, please give us as much information as possible about the make, model, and year. We will ask for photos if we need them.
What is the Status of My Order? Use this option for all questions about existing orders, such as; Can I make a change to the order? Did my order ship? When will it arrive? Use the Shipping and Returns for return instructions. Please include your name as it appears on the order and your order number.
The Website Has Problems. Please let us know if a link does not work, a page shows up blank, or some other portion of the website is incorrect. Our web folks can't answer Kayak or Order questions but they do want to keep our website in tip-top shape. Include information such as the device you are using, your operating system, the steps leading up to the problem, and the type of browser you are using.