Review by Tom Holtey (Shop Proprietor)
It appears only 1 hatch cover was screwed too tightly. Ron was able to unscrew using a simple leverage advantage. The current stock of the 4-inch hatch has been checked for this problem and we will monitor new inventory as it arrives. Most deck plate style hatches, such as the OT 4” come with a rim. If any one were to have the same or similar problem, with this product, or ANY product sold at TopKayaker, I will take care of it for you. Contact info is on the FAQ page and at the “Ask Tom” link.